🔒 Data Protection Document

djwin's Privacy Policy

Your personal information is completely safe with us. Learn how djwin collects, uses, and stores your data.

Effective date: 1 January 2026 — Last updated: January 2026
Summary: This privacy policy applies to all users of the djwin platform. By registering on djwin or using our services, you are considered to have given your consent to this policy.

1 Introduction and Purpose

djwin is a trusted online gaming platform in Bangladesh that gives the highest priority to its users' privacy. This privacy policy document explains how djwin collects, stores, uses, and where necessary shares your personal information with third parties.

When you visit the djwin website, create an account, or use any of our services, you are agreeing to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us.

This policy may be updated from time to time. For any significant changes, we will notify you via your registered email and the effective date of the policy published on the website will be updated.

2 What Information We Collect

djwin may collect information about you in various ways. The categories of information collected are listed below:

2.1 Information You Provide Directly

When you register an account on djwin or use our services, you provide the following information yourself:

  • Full name and date of birth (for age verification — only those aged 21 and above may register)
  • Email address and contact information
  • National ID card or passport number (for identity verification)
  • Financial transaction details (bKash, Nagad, Rocket, Upay or bank account number)
  • Details of any complaints or support requests you submit

2.2 Automatically Collected Information

When you use the djwin platform, certain information is collected automatically through technical means:

  • IP address and device identifier information
  • Browser type, version, and operating system
  • Time and date of platform access (per Bangladesh Standard Time BST, UTC+6)
  • Pages visited, session duration, and click-path data
  • Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may also receive information from third parties, such as identity verification service providers, fraud prevention agencies, and payment processing partners.

3 Purposes for Using Your Information

djwin uses your information for the following legitimate purposes:

  • Account management: For registering, verifying, and maintaining your account.
  • Service delivery: For the smooth operation of gaming, betting, and casino services.
  • Financial transactions: For processing deposits, withdrawals, and bonuses.
  • Age verification: To confirm that only those aged 21 or above are using our services.
  • Fraud prevention: To ensure the security of the platform and to detect unauthorised activity.
  • Legal obligations: To comply with applicable laws, regulatory requirements, and court orders.
  • Customer service: For quick and effective resolution of your enquiries and complaints.
  • Service improvement: To analyse user experience and improve the quality of the platform.
  • Promotional communications: To send you information about offers, bonuses, and updates with your consent.
Please note: djwin never sells your information to third parties for marketing purposes.

4 Cookies Policy

The djwin website uses cookies and similar technologies. Cookies are small text files stored in your browser that make your visit more personalised and convenient.

4.1 Types of Cookies

  • Essential cookies: Required for the core functionality of the platform; without these the service will not work properly.
  • Functional cookies: Help remember your preferences and settings.
  • Analytical cookies: Help us understand how users are using the platform.
  • Security cookies: Used for fraud detection and account protection.

4.2 Cookie Controls

You can control or disable cookies through your browser settings. However, disabling certain cookies may mean that some features of the platform do not work correctly.

5 Information Sharing and Disclosure

djwin does not sell your personal information to anyone. However, in the circumstances below, certain information may be shared with specific parties:

5.1 Service Provider Partners

We work with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, technical infrastructure, and customer support. Only the information necessary to carry out the specific task is shared with these partners.

5.2 Legal Requirements

We may be required to disclose relevant information to authorities when required by court order, government directive, or legal investigation.

5.3 Fraud and Abuse Prevention

Relevant information may be shared with regulatory or investigative bodies for anti-money laundering (AML) purposes and fraud detection.

5.4 Business Transfers

If djwin undergoes a business merger, acquisition, or asset transfer, user information may form part of the transferred assets. In that case we will notify you in advance.

6 Data Security Measures

djwin has implemented industry-standard technical and organisational measures to protect your information:

  • SSL encryption: All data transfers are encrypted using SSL/TLS technology.
  • Secure servers: Your information is stored on secure and protected servers.
  • Access controls: Only authorised staff have access to your information.
  • Regular security reviews: Our systems undergo regular security testing.
  • Two-factor authentication: Two-factor authentication is provided to protect your account.
Important: No digital system is completely free from intrusion. We therefore strongly urge you to use a strong password and not to share your login details with anyone.

7 Data Retention Period

djwin retains your personal information for as long as it is needed for the relevant purpose and as required by applicable law. Generally:

  • Active accounts: All information is retained for as long as your account remains active.
  • Closed accounts: Even after an account is closed, certain information may be retained for a specified period in accordance with legal and regulatory requirements.
  • Transaction records: Records of financial transactions are retained for a specified period in accordance with legal requirements.
  • Deletion requests: Where you request deletion of your information, this will be carried out as quickly as possible in a manner consistent with our legal obligations.

8 Your Rights

As a user of the djwin platform, you have the following rights:

8.1 Right of Access

You may at any time request a copy of the information we hold about you.

8.2 Right of Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected or updated.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted, though some information may need to be retained due to legal obligations.

8.4 Right to Object to Processing

You may object to the processing of your information for specific purposes such as marketing communications.

8.5 Right to Withdraw Consent

If you have previously given consent to the processing of your information for a specific purpose, you may withdraw that consent at any time.

To exercise these rights please contact us: [email protected] — we also provide support in Bengali via 24/7 live chat.

9 Protection of Minors' Information

djwin strictly does not provide services to anyone under the age of 21. We do not knowingly collect any personal information from minors. Our registration process includes age verification.

If evidence comes to our attention that a minor is using our services, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please contact us immediately.

10 Third-Party Links and Services

The djwin platform may include services from game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe. These third-party providers have their own privacy policies and follow their own data collection practices.

djwin is not responsible for the activities of these third parties. We recommend that you read the privacy policy of each service.

11 International Data Transfers

Although our services are operated for users in Bangladesh, for technical reasons data may in some cases be processed on servers in other countries. In such cases we ensure that the standard of data protection remains at the level described in this privacy policy.

For any international data transfer we ensure appropriate contractual safeguards and technical measures are in place.

12 Changes to This Policy

djwin may update this privacy policy from time to time. When any significant change is made to the policy, we will:

  • Display a notice on the homepage of the website.
  • Send details of the changes to your registered email.
  • Update the effective date on this page.

If you continue to use djwin's services after any changes, you are considered to have given your consent to the updated policy. We always recommend that you review this policy regularly.

13 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

We will endeavour to resolve any request or complaint you have as quickly as possible. Our commitment to protecting your information is firm.

At djwin we believe that transparency and trust are the foundation of a long-term and healthy relationship with our users. Your privacy is not just a policy to us — it is part of our core values.