djwin Terms and Conditions

1. General Provisions

By accessing or using djwin's website and services, you are considered to have fully read, understood, and agreed to the following terms and conditions. This agreement forms a legally binding contract between you and the djwin platform.

djwin is an online gaming platform that provides cricket betting, slot games, fishing games, and various other entertainment gaming options for users in Bangladesh. You must comply with these terms to use our services.

djwin reserves the right to change, amend, or update these terms and conditions at any time. If you continue to use the site after any changes, it will be understood that you have agreed to the revised terms. We therefore recommend reviewing this page regularly.

2. Account Registration and Management

2.1 Registration Process

To open an account at djwin, you must provide accurate and complete information. The information you provide at registration must be truthful and consistent with your valid identity. Providing false information will result in account cancellation and deposited funds may be forfeited.

2.2 One Account Policy

Each individual may operate only one account. If multiple accounts are found belonging to the same person, all of them will be closed and bonuses will be cancelled. Operating multiple accounts from the same IP address, device, or payment method will also be treated as a violation.

2.3 Account Security

You are fully responsible for the security of your account. Keep your password and login details confidential and do not share them with any third party. If you suspect unauthorized access, contact us immediately at [email protected] or notify our support team via live chat.

2.4 KYC Verification

You may be required to verify your identity before certain withdrawal amounts or upon request by djwin. This process may require submitting a national ID card, passport, or other documents. Withdrawals may be placed on hold until verification is complete.

3. Age Limit and Eligibility

djwin's services are available only to individuals aged 21 and above. Minors are strictly prohibited from opening an account. By opening an account, you confirm that you are 21 years of age or older.

If djwin finds evidence that an account holder is under 21, that account will be closed immediately, all transactions will be considered void, and deposited funds may not be returned.

If online gaming is prohibited or restricted under local laws outside Bangladesh, you are not eligible to use djwin. You are solely responsible for complying with the laws of your own country.

4. Deposits and Withdrawals

4.1 Deposit Terms

• Minimum deposit amount: ৳100 (per method).
• Accepted payment methods: bKash, Nagad, Rocket, Upay, bank transfer.
• Deposited funds are processed to your account as quickly as possible, though some delay may occur due to network latency.
• You must use a payment method registered in your own name when making a deposit.

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳500.
• Withdrawals are generally processed within 5–30 minutes.
• Account verification must be complete before a withdrawal request can be made.
• Winnings earned from bonuses cannot be withdrawn until the wagering requirements have been met.

4.3 Payment Responsibilities

If any error or discrepancy appears in a transaction, you must notify our support team immediately. djwin is not responsible for delays caused by banks or mobile banking providers.

5. Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 100% welcome bonus of up to ৳8,000 on their first deposit. To receive this bonus, you must complete registration and make your first deposit. Before withdrawing bonus funds, a 25x wagering requirement on the combined deposit and bonus amount must be completed.

5.2 Bonus Usage Terms

• After receiving a bonus, the wagering requirements must be met within the specified time limit.
• Each promotion may have its own terms, which will be stated alongside that offer.
• Multiple bonuses cannot be used at the same time unless explicitly permitted.
• If any misuse or manipulation of bonuses is detected, the bonus and related winnings will be cancelled.

5.3 VIP Program

djwin's VIP program has five levels: Bronze, Silver, Gold, Platinum, and Diamond. Each level offers a weekly cashback benefit — starting at 0.2% at Bronze and going up to 0.8% at Diamond. To reach higher levels, you must remain regularly active and continue gaming.

djwin reserves the right to modify or cancel any promotion at any time. If you have questions about any bonus offer, contact our support team via live chat.

6. Betting and Gaming Rules

6.1 General Gaming Rules

All game results on djwin are determined by real-time software algorithms and are regularly reviewed to ensure fair play. djwin is not responsible if your internet connection is lost during a game. In such cases, the game result recorded on the server will be considered final.

6.2 Betting Rules

• Once a bet is confirmed, it cannot be changed or cancelled.
• If an event or match is cancelled, the stake for the related bet will be refunded.
• If incorrect odds are displayed due to a technical error, djwin reserves the right to cancel bets placed at those odds.
• djwin reserves the right to set maximum bet limits and to accept or reject any bet.

6.3 Game Providers

djwin offers games from various international providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, and JILI. Each game is governed by the terms and conditions of its respective provider.

7. Prohibited Activities

The following activities are strictly prohibited and may result in account closure and forfeiture of deposited funds:

• Money laundering or conducting transactions using illegal funds.
• Playing games using bots, automated software, or artificial intelligence.
• Opening multiple accounts to obtain bonuses (bonus abuse).
• Exploiting system vulnerabilities or bugs — if you find such a bug, report it to support immediately.
• Attempting to win games by colluding with other users.
• Conducting hacking, phishing, or any other cyberattack.
• Making false or unfounded complaints against djwin.
• Assisting minors in opening an account.

8. Privacy and Data Protection

djwin places the highest importance on protecting your personal information. We use SSL encryption technology to keep all your data and transactions secure. Your information is never sold to third parties.

We recommend reading our Privacy Policy for full details on how we collect, use, and protect your information.

Documents collected for account verification are stored on secure servers and can only be accessed by authorized personnel.

9. Responsible Gaming

djwin takes responsible gaming seriously. We believe gaming should be an entertaining activity, not a source of income. Please keep the following in mind:

• Never bet more than you can afford to lose.
• Avoid placing larger bets in an attempt to recover losses.
• Take regular breaks and set time limits on your gaming.
• If you feel gaming is having a negative impact on your life, seek help.

You can set deposit limits, bet limits, or self-exclusion on your own account. Visit our Responsible Gaming page for more details.

For any concerns, contact our Bengali support team 24/7 via live chat.

10. Limitation of Liability

djwin holds no liability in the following cases:

• Games lost or left incomplete due to internet disconnection.
• Transaction delays caused by issues with third-party payment providers.
• Losses resulting from insecure management of your own account credentials.
• Losses caused by unexpected technical issues or server downtime.
• Any legal complications arising from violations of your local laws.

djwin always strives to provide a safe and reliable platform, but cannot guarantee uninterrupted availability of services.

11. Account Suspension and Closure

11.1 Suspension by djwin

djwin reserves the right to suspend or permanently close any account at any time for the following reasons:

• Violation of any provision of these terms and conditions.
• Suspicion of fraud, manipulation, or misconduct.
• Suspicious money laundering activity.
• Registering with false information.
• Operating multiple accounts.

11.2 Closure by the User

You may close your account at any time by your own choice. To do so, email [email protected] or notify us via live chat. Any pending bets or transactions must be settled before the account is closed.

12. Dispute Resolution

If you have a dispute or complaint, please first contact our support team directly — via 24/7 Bengali live chat or by emailing [email protected]. We will review every complaint with honesty and transparency.

In disputes regarding game results, djwin's server logs will be considered the final evidence. If incorrect odds or payouts are displayed due to a technical error, djwin reserves the right to correct them.

Both parties will endeavor to reach a resolution through mutual cooperation. The laws of Bangladesh will apply as the governing law.

If you have any questions about these terms and conditions, visit our FAQ page or contact the support team directly.